Sun Tzu's Art of War is quickly becoming one of my favorite books it was written in the 6th Century BC as a military strategy book. There are so many good insights on how to formulate strategy and overcome an adversary based on common sense and experience. One thing I have done lately is to see how I can apply many of the quotes into my business. One of the interesting quotes I came across is:
"If you know both yourself and your enemy, you can win a hundred battles without a single loss"
I don't think it is a good idea to think of your customers as enemies, but if you truly understand your customers needs, wants, compliments, complaints and understand them, you will be more effective.
Now the hard thing is to understand how to understand yourself and customer.
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